Erica Dhawan: Digital body language: How to built trust and connection no matter the distance

Awkward video chats. Ambiguous text messages. Emails that show up a week later. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate ability to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In Digital Body Language, Erica Dhawan, a go-to thought-leader on collaboration, combines cutting-edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language is the essential communication toolkit for our times. It will turn your daily misunderstandings and frustrations into a set of collectively understood laws that fosters connection and helps you navigate a world of video meetings, conference calls, emails, texts and chats, no matter the distance.